returns & exchanges
Return Policy for The Finch Co.
Effective Date: November 20, 2024
At The Finch Co., we strive to provide our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for information on how to return your items.
1. General Return Guidelines
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Eligibility for Returns: We accept returns for most products within [X] days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Non-Returnable Items: Certain products are not eligible for returns, including:
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[Personalized or custom items]
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[Gift cards]
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[Opened or used products, if applicable]
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[Items marked as final sale or clearance]
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Please check the product page for specific return information on each item.
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Phone Number] to request a return. Please include your order number, the product you wish to return, and the reason for the return.
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Return Authorization: Once we receive your request, we will issue you a Return Authorization (RA) number. Please include this RA number on your return package.
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Packaging: Carefully pack the item(s) in their original packaging (if possible) to ensure they arrive in good condition. Include all original accessories, labels, and receipts.
3. Shipping Costs for Returns
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Return Shipping: Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect.
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Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process your refund to the original method of payment. Please note:
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Processing Time: Refunds may take up to [X] business days to appear in your account depending on your payment provider.
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Partial Refunds: In some cases, only a partial refund may be issued if the item shows signs of use, damage, or is missing parts.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the steps for returning the item and then place a new order for the replacement item. Exchanges are not automatically processed, and a new order will need to be placed.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [Insert Contact Email] with your order number, a description of the issue, and photographs of the damaged product. We will arrange for a return, exchange, or full refund, depending on your preference.
7. Cancellations
If you need to cancel an order, please contact us as soon as possible at [Insert Contact Email] or [Insert Contact Phone Number]. We can cancel orders before they are processed for shipping. Once the order has shipped, you will need to follow the standard return procedure.
8. Gift Returns
If you received an item as a gift and would like to return it, please contact us to arrange for a store credit or exchange. We will need the order number or proof of purchase to process the return.
9. Contact Us
If you have any questions or need assistance with a return, please contact us at:
Additional Notes
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Restocking Fees: If applicable, restocking fees will be deducted from your refund. This will be clearly stated on your product page or communicated to you in advance.
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International Returns: For international customers, return shipping costs are the responsibility of the customer, and customs fees may apply.